Accept no checks written on Bank of America.. Rounding out the top bottom dwellers this year were five banks three cable providers. Seems anywhere there government regulation you receive lousy services.
No. 1: AOL has new businesses, old image
AOL (AOL) has done an excellent job of making its customers mad.
Even as it moves further from its roots as an Internet service provider, AOL continues to lead MSN Money's Customer Service Hall of Shame, grabbing the No. 1
Bank of America (BAC) has become so big that it now serves one in every two U.S. households. How well it does so is another matter.
In the 2010 MSN Money-Zogby International poll, 34.6% of those familiar with the bank's customer service called it "poor." Bank of America has earned a spot in the Customer Service Hall of Shame in each of the survey's four years and gets its worst grade yet in 2010. Last year, 28.5% called its service "poor."
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